Withdraw a student or request a course transfer
Withdrawal and transfer change a student's relationship with a live course. They are staff-managed actions, and the available controls depend on your permissions.
Withdraw a student from a course
- Open Live Courses, then open the course's Enrollments list.
- Find the student's active enrollment and select Drop Student.
- Enter the withdrawal date and reason.
- Review the refund option, if shown, and submit the withdrawal.
The withdrawal date cannot be later than today. The system updates the enrollment and may adjust or cancel unpaid payment schedules based on the withdrawal date and course sessions.
A refund is not automatically paid or issued by withdrawing. If the form offers a refund option, it does not create or process a refund by itself. Follow your branch's refund workflow separately and ask an authorized finance staff member if you are unsure.
Request a course transfer
The transfer action is not currently available in the enrollment list. If a student needs to move to another course, contact your branch's authorized administrator to review the request and its enrollment and financial effects. Do not create a second enrollment as a substitute for an approved transfer.